The article he wrote titled “Creating Great Events in Asia” was published in the June 2010 issue as part of the International Special Events Society experts column and is reprinted here.

Many of your organisation’s best and brightest may soon be flying out to a destination of choice within Asia for a series of incentive and recognition events.

Business events carry a huge degree of strategic importance to the hosting organisation and in turn can attract a considerable amount of stakeholder input and competing budget demands.

You will need to call upon a broad array of specialist disciplines as you tackle concurrent challenges including travel, venues, catering, pre and post-tours, team-building, gifts, program collateral, and entertainment, AV production, set designs, signage, branding guidelines and messaging objectives and so on.

By their very nature, events have lots of moving parts that constantly evolve. They require a huge amount of planning, thought, and applied expertise to ensure it all comes together as a seamless and powerfully engaging event experience.

Expectations are high and the pressure is on for people charged with this strategic, creative, and tactical responsibility. So extra careful consideration needs to be given to who will help you deliver. It’s okay if at this point you need to let out a deep sigh. I am.

Now add to this mix a whole host of regional variables that are at constant play within the business of delivering events throughout Asia.

South Korea is one of the few places where English is not the universal language of business – common elsewhere across global event practices. Neighbouring Japan presents an added challenge with many layers of communication protocol needing to be addressed and worked through to make simple things happen… simply.

Although hugely improved, the Philippines is still sadly beset by implied ‘corruption’ practices, and when working within Indonesia and Malaysia one needs to keep front of mind religious sensitivities in everything you do.

The island city of Singapore remains a great introduction to Asia for many western corporate event clients but rarely sustains a second or third visit. With the opening this year of Marina Bay Sands and Universal at Sentosa, the city will refresh itself as a MICE destination of choice.

Hong Kong, gateway to China, still labours under former past MICE glories as it continues to confront challenges in terms of offering diverse event space that doesn’t look like another exhibition hall while outdoor events are on the extinction list due to unreasonable government noise ordinances.

Bangkok, despite current political instability, still remains MICE attractive although the provision of event services often reminds me of Bangkok traffic – slow and convoluted despite always appearing to be incredibly busy.

The emerging MICE destinations of Vietnam, Nepal and Cambodia offer great potential for the brave and well resourced who are not easily spooked by little pre-existing infrastructure.

And China. Sometimes producing events in China feels to me like walking a movie set of an infamous ‘spaghetti western’ as an unarmed extra who’s been given poor street directions.

It is not so much the Wild West as it is the Wild East with plenty of people willing to ‘help’. As your on the ground event experience deepens, the more you value having a reputable ‘Sheriff’ at your side to better help with the safe navigation of your event.

Of course this is not to say that all these sites don’t offer massively attractive attributes for MICE projects. They, in fact, present as fabulous settings for the delivery of some truly amazing and memorable event experiences. It is more a question of approach.

You could tackle the challenge by jumping straight into the deep end with all guns blazing as you spend an immense amount of time hunting out and engaging vendors. Haggle endlessly and issue deposits to companies you suspect may not really exist in this dimension. Combat the challenges of working remotely with different time zones and fall foul of unexpected cultural nuances while wondering what exactly is going to happen (and for the matter not happen) on event day.

It comes as no surprise that the entire experience of delivering events within Asia can wear many down very quickly. Like constant water against stone. Nice lemongrass smelling water… and a very polished stone.

Based on close to two decades of producing events of scale within Asia, the team at FACTOR168 Creative Event Company recommends to anyone considering an event within the Asian region to make it a mission critical priority to seek out and engage a reputable and seasoned events professional; an events expert experienced within Asia who will work with you as a partner invested in a mutually positive outcome rather than just trawling through endless vendors or waving the proverbial white flag and handing the entire process from start to finish to the nice people in the catering department at the hotel who seemed okay in return for a more generic outcome.

Engaging a strong events professional is the most assured way of achieving your event goals on the ground regardless of the nation and city you visit.

So how do you assess who this outfit should be? Who will serve as your China sheriff? Well don’t go looking for a tiny little tin cowboy badge… look instead for four little letters – ISES.

This represents credibility and a service promise bound by a professional code of ethics. An expert not only within the events profession but an expert in getting the best results on your behalf within a region that is often complex, always evolving and very mercurial in temperament.

Seek out a shortlist of partner candidates from the ISES membership directory, or if you’re engaged within a specific region, query your potential partner and vendors on their professional affiliations and red flag those that fall short.

Your ISES partner will be able help you best navigate successfully through the region, provide informed advice and recommendations, and ultimately add value and diminish your exposure to risks. In my mind I always regard working with fellow ISES members who are well positioned to reduce my exposure to risk as a smart form of event insurance. But without the premiums.

It really is this simple: engage a professional to do a professional job.

So from Hong Kong it is cheers for now… or if you prefer, Yung Sing or even Kong Chien.

Darren Kerr is a founding partner of FACTOR168 Creative Event Company, www.factor168.com. He is a proud member of the Queensland chapter and Hong Kong board member of the International Special Events Society www.ises.com.

Source Notes:

For the online version of this Mice.net.au article – click HERE.

For current and timely information about the meeting and events business within Australia.

FACTOR168 Creative Event Company

Creative. Strategic. Tactical.

Sensational Events through Powerful Experiences.

In terms of the design and production of events – both public and private, it has become a mission critical tool in terms of building interest and anticipation as well as leveraging on branded communities.

So with that in mind and having worked up endless social media campaigns for our clients, we have set forth our talented techno elves to work up our own dedicated social media page. While they tinker away down the hallway within the fabled FACTOR168 department of widgets and webby activities, we thought the graphic below kinda maps out the whole social media thing rather  nicely. Seriously, who doesn’t like a good graph now and then!

In the meantime, feel free to get all facebooky with us by doing the CLICK HERE thing and when you there, don’t forge to click the ‘like’ button on the page.

And if your really keen – you could also do the twitter thingo @FACTOR168 and you’ll get random tweets from members of FACTOR168…. perhaps you have a strong streak of curiosity.

Actually to be fair some things that take his fancy really are random but other times he finds diamonds amongst the coal… he has his moments I guess. You can always break his heart by doing the  ’unfollow’ him. haha.

Before we close off on this ‘Social Media Revolution’ – for those that are still getting their heads around it all, like most of us, I found this little video from the people at ‘Say It Visually’ was really straight forward and clear without resorting to all the buzz words.

What is really clear to me is that this is all well and good in terms of the distribution and display of communication but ultimately like all things – content is still and always will be king.

Source Notes: The small post image is from Spoon Graphics with thanks.

The big graphic featured above is courtesy of www.infographicworld.com

Although we have never engaged them we understand that they can ‘help you develop a cool visual marketing graphics to enhance social media presence’. Handy.

FACTOR168 Creative Event Company
Creative. Strategic. Tactical.
Sensational Events through Powerful Experiences.

Celebrity New York wedding planner David Tutera has found himself in a spot of PR bother. A number of newswire reports claim he took more than AUD$224,000 from a Singapore couple in return for his creative expertise but didn’t actually show up at the event.

In fact – it is further claimed that he sabotaged the wedding by instructing vendors not to fulfill contractual obligations.

“There is no more money,” the dad supposedly said. “Don’t get on the plane.” “Tutera did as advised,” said spokeswoman Eda Kalkay. “He looks forward to clearing up this matter in court.”

Hmmmm. There seems to be more to this that what is being reported but we are not surprised – one potential Bridezilla and one celebrity TV star who seems to spend an awful lot of his expertise centered on floral arrangements, crockery and flatware…. tears were bound to happen.

It does strike me as odd that someone would spend a coupla’ hundred grand and a couple of pair of business class New York to Singapore tickets for a wedding planner to provide – a bridal bouquet, tablecloths, a dance floor or a VIP table.

He’s well regarded by many – although the Singapore couple described the reality TV star as being “despicable” and “arrogant” when planning the high-priced wedding. So now they’ll all get together in a  New York court.

We haven’t sighted them but apparently the photos of the wedding show the couple beaming on their big day and reveal that, despite Tutera’s absence, the couple managed to come up with a bridal bouquet, a dance floor and towering centerpieces. Bless!

Although the reception for some reason was bathed in purple light… but apparently that was on purpose…

And for those not familiar with David Tutera – enjoy some snippets of him in action.

So there you have it. A montage snapshot of the world of David Tutera in action.

Look, if you really must get some more David, then he’d be delighted to sell you one of his massive coffee table styled books with glossy pictures of ….floral arrangements… and other floral things.. arranged….  at his website which can be found over here.

In closing off this post, I implore anyone commissioning an event – be it personal or corporate, always consider a professional event service provider. If you don’t know of one, check out outfits such as the International Special Events Society of which FACTOR168  is a long standing member.

Sources: An Australian report here and a USA report is here.

FACTOR168 | Creative Event Management Company

In a short number of weeks we will have said goodbye to the Year of the Ox and will welcome the Year of the significantly cooler Tiger. Grrrrrrrowl.

So with that in mind, we simply couldn’t resist sharing this festive image produced by the talented artisians within the Hong Kong office following Germanic ‘enigneering’ input.

Sure it is odd. But I kinda like it. It strikes a really nice balance – adhering to the organizations CI expectations while still injecting a strong sense of fun and energy. Memorable.

We have a great deal of affection for this East-West fusion company and how it arm wrestles with it’s cultural dual identity.

And on that note – we wish one and all a Happy Chinese New Year!

Image courtesy of Uniplan and their annual email blastout.

FACTOR168 | Creative Event Management Company

In the short term – no not really. Long term? Yup.

FACTOR168 works extensively overseas as well as across Australia, and in our experience it is not that uncommon for event producers like us and our valued clients to be presented with a whole host of ‘extra’ venue charges. Reasonable and not.

This can vary from city to city and site to site but can include access to service lifts and loading docks as put forward by the Brisbane Sofitel with this new fee/levy.

Although we have never been charged for ‘wear and tear’ to the building as raised and sensibly discounted by the Sofitel Brisbane General Manager – some charges we have incurred can be considered by many as very unreasonable when added to agreed general venue hire charges.

An example? Okay, working at Shaw Studios in Hong Kong, the venue insisted on charging for every car space within their private car lot (it was discovered later that the entire site was subsidized in part by the government to encourage corporate events…wow) and much to my amazement – was also keen on charging an access levy for each ‘section’ of their private road network that criss crossed the event site. We are talking the access roads here!

Shaw Studios – on a personal level, lovely to work with but as a business event friendly venue, well let’s just say that unless our clients had some really serious motivations, we would encourage them to consider more cost controlled sites such as the Hong Kong Convention Centre. Which on a sister event they did and with the money saved from all those access fees, the show got extra sizzle to everyone’s delight.

I make this point as the Sofitel, as lovely as it is,  is not the only sole venue of choice.

Without a doubt – the two biggest and mission critical venue related charges incurred overseas is air conditioning and production power consumption.

I recall staging a heavily geared technology show for IBM (USA) in Singapore on behalf of Alford Media from Texas and being presented with an estimation of power charges by the venue. It was in the thousands.

Still in Singapore – try to rehearse a hundred strong song and dance cast within the Singex Exhibition Halls without air conditioning. Madness.You wouldn’t do it. I didn’t. My client and I haggled and paid. Singex were flexible with their ‘access’ fees.

As were the Pattaya Exhibition and Convention Hall (PEACH). It was a joy to work with Thai management who were very happy to accommodate us on site fees in return for our corporate event business. We have since returned there for a follow-up event and they continued their high degree of hospitality.

The upshot – well I guess if FACTOR168 is faced with only a $75 fee at the Brisbane Sofitel, we are not thrilled but we are certainly not desperately unhappy. We’ll just regard it as ‘av corkage’.

As a sidenote - this fee doesn’t actually surprise me at all. With the new AV inhouse supplier at Brisbane Sofitel being AV Partners you could declare this inevitable. Bankrolled by former Staging Connections supremo Gary Hackett, he had previously introduced a technician on duty or ‘TOD’ fee at all his contracted venue partners. From memory it was $60 or perhaps even … cue dramatic spooky music – $75 per hour. Not that dissimilar to the tech fees I have previously been charged at ‘teamster-styled’ unionised venues notably in Las Vegas and Atlanta.

Still at least the proposed Sofitel ‘av corkage’ is a fee in return for access.

Some convention centres in Australia have some very restrictive anti-competitive policies. Sydney is not so bad as they are happy to partner, the Gold Coast is sensational and a venue of choice, whereas Adelaide and to a lesser extent Brisbane are run almost as closed shops. I’d be happy to pay $75 at either of these two sites in return for free and unhindered site access with my partners of choice.

Ultimately – if you are staging an event in the Sofitel Brisbane and $75 is going to break the budget – I suspect you have some serious event budget issues and shouldn’t really be staging the event at all… and certainly not at one of Brisbane’s few five star venues of reasonable event friendly size.

For your reference - the ASE has published the letter announcing this policy from the Sofitel.

Perhaps the devil is in the detail with the second last paragraph of this letter from the hotel’s general manager indicating that this fee ‘may be altered at the hotel’s discretion’.

I’d like to think it could on particular circumstances the Sofitel ‘av corkage’ fee be waived outright… my gut however says that perhaps ISES are right to fight potential future fees for fear of hotels evolving into ‘closed convention shops’. I guess we’ll see.

In the interests of transparency, I should note that I have previously worked for many years developing Staging Connections overseas event footprint. Gary Hackett is a man that I respect, sometimes admired, and it would be fair to say that  I am always alert but never alarmed in his presence.

We have no commercial relationship. But I am always open to offers.

FACTOR168 | Creative Event Management Company

We came across this clip from the Today’s Big Thing and thought you might really enjoy it just as much as we did and do.

The clip presents a television performance by a South Korean lounge band – and everyone seems to be on the same safe and dull ‘musical page’ until you notice the drummer in the background. He is having a a ‘wow’ of a time…

A star performer will always shine no matter where he or she sits within the ‘band’.

* Drum image courtesy of Lilguitar – fabulous images.

FACTOR168 | Creative Event Management Company

Consider this if you are in anyway fragile, remotely prudish, or just not too keen on the French or watching people walking a lot.

For the rest of us – here is a great music track with a catchy driving beat and addictive chant like lyrics supported by a very simple concept and memorable vision.

In brief – a series of girls take turns striding down a series of streets in Paris, relieving each other relay style with Dylan-esque lyrics repeatedly masking out their genitals. Okay then.

Sure sure there is a certain degree of titillating shock value to be found here I guess but I’d counter that in this day and age… it isn’t actually all that shocking. Just enough ‘shock’ I’d imagine to ensure it reaches a global audience. The fundamentals of viral marketing appear to be all ticked here (let’s face it – this very post is testimony to this) ensuring a greater enhanced profile for this band.

As evidenced by their extensive touring now being undertaken it seems to be working out just fine for them… and having good music in my humble opinion certainly can’t hurt.

Artistically there is a lot to like about this project. It’s smart and simple.

And I love the effortlessly smooth transitions the ladies perform between each other. To be honest, I didn’t even see the first relief girl enter the scene until her dress came up.

From a purely commercial point of view, what I really love about this project is that for a relatively modest budget outlay – an allocation for a camera mounted vehicle or motorbike (or even a scooter), talent fees, and a reasonable block of edit time, this almost no-cost exercise has delivered a great result with huge ongoing potential for the band.

It is fair to say that this particular approach is not for everyone or for every business. But this notion of creating a strong vibe through an experiential event staged within the public arena is well worth considering for some.

It can certainly ensure media coverage. It can generate genuine word of mouth buzz  around the brand or product. It can seriously elevate profiles through the ‘compounding magic’ of viral electronic marketing.

A number of things to be mindful of in considering this style of experiential marketing. Safety above all else.

If staged in the public space and your undertaking a guerrilla approach like this clip – then speed and surprise are everything. If not, expect to either be shut down very quickly or even worse – public reactions may be much more studied and contrived and let’s face it this isn’t so hot. Forced moments invariably consign video productions to the edit suites as a ‘fix-it-in-the-edit’ casualty. Suddenly there’s CGI everywhere and a budget bled out all over the floor.

Other elements to consider are -a practical budget and a strong sense of what is ‘appropriate’ and what isn’t in terms of general public sensibilities and brand identity.

You’ll also need a seasoned experiential events partner to help produce, navigate, and execute the project at hand to ensure maximum value and impact is achieved from the ‘moment’.  Of course, above all else, you and your organization will need to demonstrate courage and conviction.

The music clip is not so surprisingly called “Baby Baby Baby” and is courtesy of the bands myspace website – Make the Girl Dance

FACTOR168 | Event Management Company

Some of us have lucky socks or undies, perhaps a handful of sunflower seeds… or a jangly keyring doo-dad…a single well worn poker chip… you know what I mean. Lucky stuff. Just to be sure.

One of our founding creatives, Darren Kerr, has a very odd ‘lucky’ practice he harbours when delivering a special event. Once he has conducted his Q2Q rehearsals, done his site walk through, greeted and briefed speakers and talent alike, and ensured everything is as it should be … he feels the need to play his lucky track through the room’s PA before he is content and good to ‘go-for-doors’… that track is “Funky Town”.

Importantly – we are not talking about the classic Lipps Incorporated 1970′s disco hit version but rather the 1980′s cover version by Aussie synth band Pseudo Echo.

We suspect it is the ‘funky’ Korg keyboard slung over the shoulder that seems to appeal most. In fact he loves the track so much he has attempted to book the band a number of times for clients eager for a really fun ’80′s themed retro event… thankfully he has so far been thwarted by the FACTOR168 good taste style police. He has however successfully engaged other ’80′s musical warriors such as ‘Air Supply’ so you can’t win them all. Oh dear.

‘Funky Town’ fast approaches. Strap in.

FACTOR168 | Event Management Company

It is grim. It is 1984. The Gordon Geckos are on the loose. Everything is beige.

Britain’s miner strike, big teased hair, asteroid video game (loved this thing along with the sitdown Pacman), brick mobile phones, vinyl records, leopard prints, Maggie Thatcher lurks behind the scenes and the Cold War Cowboy is at work across the Atlantic. Travel is chorelike and sucks.

Cue the Frankie Goes to Hollywood inspired soundtrack and out stride forth the Virgin Atlantic glamourzillians in their fitted bright red uniforms and sexy stilettos – cutting a swath through a sea of tired beige. Ruby Cool. Very Ruby Cool.

Yup. Based off this ad alone, I’d want to change airlines too. The promise of an attractive branded experience over a simple transactional service can be very powerful. Well done Virgin Atlantic.

FACTOR168 | Event Management Company

In an office poll – his recent marathon effort “Australia” with Nicole Kidman and Hugh Jackman was declared to have sucked the big one for being too self indulgent and long. And yet – everyone loves and admits to owning a copy of the iconic “Strictly Ballroom” starring a very young Paul Mercurio.

His other two efforts are also either adored or loathed -  “Moulin Rouge” again with Nicole and a strangely cast Ewan McGregor, and “Romeo+Juliet” with a pre-Titanic Leo DiCaprio and the Gwyneth Paltrow double, Claire Danes.

For myself personally, I can’t help but feel that Baz isn’t so much a great storyteller or a fabulous film director but rather his is a uniquely visioned cinematic stylist. His films are all stamped equally with the rich visual dimensions of his visual signature. Interestingly his partner in crime and wife Catherine Martin, is a three time Oscar nominee and a winner on two occasions for…. you guess it – costume design and art direction. Hmmm.

In any case – Baz (and or his muse Catherine) illustrate well practised artistic skills in re-visioning and re-packaging. Skills that are central to good business theatre practices. To take the familiar and the pre-existing in terms of set performances and audience expectations, and to revision (or as our Disney friends are want to say – reimagnieering) these elements into a newer, fresher and more impactful experience.

“Moulin Rouge” and “Romeo+Juliet” are both very good cases in point.

The well known Shakespeare story of forbidden love is expertly placed into more contemporary settings while “Moulin Rouge” draws heavily on the Toulouse Lautrec inspired historical Parisian setting threading musical sequences laced with distinctive and iconic pop music lyrics. I can assure you it was not just Ewan McGregor who appeared a little perplexed at this… but it worked. Which is a forced segway to today’s show and tell moment.

This music clip was employed at the time of the “Moulin Rouge” film as a great cross-platform promotional effort and what a great effort it was. Taking on a classic 1970’s dance floor hit “Lady Marmalade” by Labelle – this refreshed version starred the four biggest popstars at the time – Christina Aguilera, Lil’Kim, Mya, and the FACTOR168 fav’ Pink.

The results: a great musical cover version, a great cross-promotional experience, strong Baz inspired visuals, and a collection of distinctive thumbnail personalities presented by the girls. Not surprisingly – we’ve designed similar “Lady Marmalade” experiences and delivered them within the event context. Taking affectionately memorable moments and artfully redesigning them into even more powerful updated experiences. Good fun for all.

Enjoy the clip and the sisters in action!

FACTOR168 | Event Management Company

Listen carefully and for those that have worked or crossed paths with event production crew in all their strange and wonderful forms – you’ll know that Obama is on the money.

FACTOR168 | Event Management Company

Again – enjoy responsibly.

We really digged this clip as it had all the right ‘mix’ of components that translated into a good communication experience. Strong characters, a good storyline, a strong sense of humour, a fresh take of pop culutre (preps rapping!) and above all – much like the product – it was all good fun.

Enjoy. But of course in moderation.